When we meet, we'll discuss your event date, theme, styles, colours, and sizing. You’ll have 1 hour with a consultant to find your perfect dress. Once selected, we’ll reserve it for you. While we try to track all bookings, we can't guarantee the gown won't be purchased or hired elsewhere. We hire the same gown in multiple colours but will notify you first. A 50% deposit is required for gown hire and dry-cleaning. We’ll provide all hire details in your contract. Gowns are not posted. After your event, return the gown in-store or via prepaid post-pack—no need to clean it, we’ll handle that!